Cancellation and Refund Policy

This page sets out the cancellation, change and refund terms that apply to reservations made via MAYSCAR and forms an integral part of the Distance Sales Contract. No online payment is collected through the site; an order is a reservation request, and the service fee is paid directly during performance of the service (in the vehicle, for transfers). The binding version is the Turkish text; in case of discrepancy, the Turkish version prevails.

No right of withdrawal

Pursuant to Article 15/1-(g) of the Regulation on Distance Contracts, the consumer has no right of withdrawal for transport of goods/passengers, car rental, and leisure services that are to be performed on a specific date or period. Our airport transfer, car rental and yacht tour/charter services fall within this scope, and therefore the right of withdrawal cannot be exercised for these services. That said, since no prepayment is collected through the site, there is no amount to refund in the event of cancellation.

Transfer

• Cancellation or withdrawal: The Buyer may cancel the transfer service; since no prepayment is collected through the site, no deduction or refund arises on cancellation. Please send your cancellation request as early as possible.
• No-show: If you are not present at the stated place and time, no charge is collected either. For flight-based transfers, the flight is tracked and a reasonable free waiting period is provided.

Car rental

• The Buyer may cancel the car rental reservation; since no prepayment is collected through the site, no deduction or refund arises on cancellation.
• For an early return of a vehicle already collected, unused days are assessed under the rental agreement.

Yacht tour / charter

• The Buyer may cancel the yacht tour/charter reservation; since no prepayment is collected through the site, no deduction or refund arises on cancellation. To help with planning, please send your cancellation request as early as possible.

Voluntary date / time changes

Send any date, time or route change requests as early as possible via info@mayscar.com or by phone/WhatsApp. Subject to availability, the Seller may accept a date/time change at its own discretion.

Refunds

Since no payment is taken through the site, no amount to refund arises on cancellation. If a payment has been made directly to the Seller before the service and a force-majeure event occurs, the amount paid is refunded within a reasonable time of the request and in any case at the latest within 14 days.

Force majeure

If the service cannot be performed by the Seller due to causes beyond the Seller's control — such as natural disaster, extreme weather, decisions of official authorities, or airport/flight disruptions — the service is transferred to a mutually suitable date. This exception concerns only the Seller's inability to perform the service.

Contact

For cancellation, change and refund requests: info@mayscar.com · +90 532 680 03 85